It’s that time of year – whether it’s because we’re watching the weather forecasts and bracing for the worst or digging into budgets and annual planning – many of our clients are dusting off their crisis management plans and are looking to upgrade or start fresh.
There’s been no shortage of high-profile corporate incidents and executive mishaps this year (I won’t name names). Crises happen to even the most prepared and well-meaning organizations. However, it’s still surprising to see the number of Fortune 500 companies that experience a crisis and respond in a less than favorable way. When a highly public crisis hits, it becomes easy to spot which companies were caught completely unprepared. Whether it’s an inability to identify what happened, talk about the crisis or take quick actions to make things right, or simply a misguided or flubbed media response (cringe!).