Global Automation Company SAP Rollout

The situation

As this client was preparing to roll out SAP across its business, impacting almost every process within its core business functions, it realized it needed communications and change management support.

Services

Internal communications & change management

Industry

Global & industrial automation

Platform

SAP

Reach

4,600+ employees in 60+ countries

Pivot approach

Pivot developed a communications strategy, including new channels, based on discovering the company’s culture and unique needs to successfully implement SAP, a global, company-wide change.

Key tactics

Worked closely with business leaders to fully understand company culture and needs to develop a corresponding communication and change strategy
Developed a new communications channel to effectively deliver SAP communications to necessary stakeholders
Create awareness and share must-know information with key audiences before and during the SAP rollout
Developed an internal SharePoint site with new resources to support end-user questions and encourage self-help
Aligned with HR to support employees through the stress of change