Global automation company SAP rollout

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The situation

As this client was preparing to roll out SAP across its business, impacting almost every process within its core business functions, it realized it needed communications and change management support.

Services

Internal communications & change management

Industry

Global & industrial automation

Platform

SAP

Reach

4,600+ employees in 60+ countries

Pivot approach

Pivot developed a communications strategy, including new channels, based on discovering the company’s culture and unique needs to successfully implement SAP, a global, company-wide change.

Key tactics

  • Worked closely with business leaders to fully understand company culture and needs to develop a corresponding communication and change strategy
  • Developed a new communications channel to effectively deliver SAP communications to necessary stakeholders
  • Create awareness and share must-know information with key audiences before and during the SAP rollout
  • Developed an internal SharePoint site with new resources to support end-user questions and encourage self-help
  • Aligned with HR to support employees through the stress of change

Pivot's impact

Elevated reporting approach to align with ESG expectations

Supported a high impact audience with important, digestible information and access to training

Set the tone for future communications and established best practices for the client to replicate in the future

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