SAP implementation for global medical device company

SAP Implementation for Global Medical Device Company

The situation

Following an acquisition to create one of the largest medical device companies in the world, both entities needed to align on the same version of SAP. After a disappointing first phase, Pivot was brought in to improve communications, organizational change management (OCM) and training for future waves.

Services

Internal IT communications, change management & training

Industry

Medical device

Platform

SAP

Reach

2,000+ employees in 32+ countries

Pivot approach

Pivot brought together change activities, communications and training into one overall strategy providing a streamlined flow of activities. The global communications plan provided impacted employees and stakeholders with cohesive, holistic communications that created a positive and well-informed employee experience, while ultimately protecting the business and minimizing disruption for employees. Pivot redid the change management approach to better fit the changes in audience size and location and built a new training strategy and plan to ensure alignment and partnership across all impacted teams.

Key tactics

Created alignment around messaging between key partners, including customer service and internal leaders to deliver a consistent, persistent message
Crafted compelling, clear and visual stories for project sponsors and leadership
Delivered all project communication modified for different audiences from end users to executives
Developed and executed a monthly, multilingual program newsletter to keep all end users and extended stakeholders informed
Conducted new organizational readiness reviews and stakeholder analysis to help enhance the OCM plan
Change Champions were aligned to their functional areas to enable better sharing of process and area-specific information
Embedded with business and IT teams onsite to oversee OCM activities
Conducted extensive Lessons Learned sessions after key milestones to continuously improve strategies and actions
Led training development sessions to align functional areas and countries
Redesigned training site to provide convenient access to training materials and the ability to easily update documents for future changes
Developed tracking plan to ensure all end users completed required training within timeframe

Pivot's impact

↓ 0 %

reduced the OCM / communications / training budget by 30% by streamlining processes

↑ 0 %

increased engagement and readership of program newsletter from 30% to 75% by redesigning the template and developing new, engaging content

0 %

all end users completed required training within timeframe

Visual dashboard leads to new project

Our client was so impressed by the rollout that they wanted to push demands to extend their contract — continuing with a new project rollout that’s across seven countries.